Terms and Conditions

1. Basic information

1.1 Seller:

Business name: UM Crew s. r. o.
Registered office: Petzvalova 3379/67, Žilina, 010 01
ID: 53928172
VAT NUMBER: SK2121530224
VAT: 2121530224

The company is registered in the Commercial Register of the District Court of Žilina, section: Sro, insert number 77701/L.

Fio Banka
IBAN: SK91 8330 0000 0024 0202 3132
BIC/SWIFT: FIOZSKBAXXX

(hereinafter referred to as the "Seller")

1.2 Contact details:

Telephone number: +421 903 972 721

E-mail: info@hooligans.sk

1.3 Address at which the Buyer can make a complaint, return purchased goods, file a complaint or other complaint:

UM Crew Ltd.
Petzvalova 3379/67
010 15 Žilina
Slovak Republic

2. Introductory provisions

2.1 The purpose of these General Terms and Conditions (hereinafter referred to as "GTC") is to clearly and comprehensibly inform the buyer and provide him with all the necessary information before entering into a contractual relationship, as well as to instruct him about the right of withdrawal and the complaints procedure.

2.2 The GTC regulate the rights and obligations of the parties to a contract concluded at a distance or a contract concluded outside the Seller's business premises via the e-shop www.hooligans.sk.

2.3 In the case of conclusion of a consumer contract within the meaning of § 52 et seq. of the Civil Code, concluded using means of communication at a distance, the contractual relationship between the buyer and the seller shall be governed primarily in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's business premises and on amendment and supplementation of certain acts, the Civil Code and Act No. 250/2007 Coll. 372/1990 Coll. on offences, as amended.

3. Definition of terms

3.1 The operator of the electronic/internet shop (e-shop) is UM Crew, s.r.o., registered office: Petzvalova 3379/67, 010 15 Žilina, ID No.: 53 928 172.

3.2 The Seller is also UM Crew, s.r.o., registered office: Petzvalova 3379/67, 010 15 Žilina, ID No.: 53 928 172.

3.3 We divide the buyers into two categories:

3.3.1 "Customer " within the meaning of these Terms and Conditions is a consumer, a natural person without the status of a consumer or a legal person who has placed an order for goods from the Seller under the terms and conditions specified in these Terms and Conditions.

The Customer is also the Slovak Republic, or another state, territorial self-government unit (municipality, region) or other public contracting authority pursuant to Act No. 343/2015 Coll., on Public Procurement, such as. State contributory organisation or contributory organisation in which the function of the founder is performed by a territorial self-government unit, if the Provider concludes a contract with such a person, the subject of which is the delivery of custom textiles, the execution of printing, embroidery, appliqué, sublimation or application of prints, embroidery and/or appliqué on the customer's textiles.

3.3.2 "Consumer " means a natural person who is not acting within the scope of his business, occupation or profession (hereinafter referred to as "Consumer"). The relations between the Provider and the Consumer shall be governed by the provisions of Act No. 102/2014 Coll. No. 250/2007 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Premises, as amended, and Act No. 250/2007 Coll. on consumer protection, as amended. Legal relations not expressly regulated in these Terms and Conditions shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended.

3.4 An electronic order shall be understood as an electronic form sent containing true information about the Buyer, a list of ordered goods or services from the offer of the e-shop and the price of these goods, processed by the electronic system of the shop.

3.5 Distance contract means a contract between the Seller and the Buyer agreed and concluded exclusively by means of distance communication without the simultaneous physical presence of the Seller and the Buyer using a website, electronic mail, telephone, fax, address list or offer catalogue, etc..

3.6 For the purposes of these GTC,a contract for the sale of goods means a contract under which the Buyer acquires an item for consideration, in particular a contract of sale and a contract for work or a contract whose subject matter is both the sale of goods and the provision of services.

3.7 Goods or services are all products published on the e-shop website.

4. Procedure for creating an order and concluding a contract

4.1 The Buyer can order any goods through the e-shop, where the button "ADD TO CART" is placed.

4.2 Prior to the conclusion of the contract, before the Buyer submits the order, the Seller shall provide the Buyer with all information required by law (Information provided prior to the conclusion of the contract).

4.3 The Buyer then fills in the billing/delivery details, selects the shipping and payment method and ticks the acceptance of these terms and conditions.

4.4 The created order will be registered in the system, of which the buyer will be informed by email notification. The content of the email notification will also include the following information:

• the main characteristics of the goods or services;
• the total price of the goods or services including the cost of transport, delivery, postage;
• information on the duration of the contract, including the minimum duration of the consumer's obligations;
• information about the consumer's obligation, if any, to pay the seller the price for the performance actually provided
• general terms and conditions.
• In order to send a binding order, the buyer must press the button/function entitled "order with payment obligation", whereby the buyer expressly confirms that he/she has been informed that the order includes the obligation to pay the price, as well as that he/she has been informed of the general terms and conditions, which he/she must mark as "read" before pressing the aforementioned button.

4.5 The validity of the order is subject to the truthful and complete completion of all the information and details required by the registration form, including telephone contact.

4.6 In the case of custom production, the order is made manually on the basis of the delivery and billing data obtained from the customer

4.7 All orders received shall be deemed to be a draft contract and shall be considered binding. A contract, the subject of which is the sale of goods, is formed on the basis of the electronic confirmation of the order in the system by the Seller.

• A change in the content of an order shall be deemed to be a new draft contract and a contract shall only be formed by the electronic confirmation of the order in the system by the Seller.
• The contract shall give rise to an obligation on the part of the Seller to deliver the agreed goods or services to the Buyer in a proper and timely manner and an obligation on the part of the Buyer to accept the agreed goods or services and to pay the agreed price to the Seller for them.

5. Cancellation of order

5.1 Cancellation of an order by the Buyer

5.1.1 The Buyer shall have the right to cancel the order without giving any reason at any time prior to its binding confirmation by the Seller.

5.1.2 The Buyer may cancel the order without charge and without giving any reason within 24 hours after its binding confirmation, but only if the subject of the order is the purchase of goods which are not "made to order" and do not need to be made to the Buyer's specific requirements.

5.1.3 For all other cases of cancellation of an already confirmed order, the Buyer is obliged to pay the Seller for the damage caused by such action. In particular, the Seller shall be entitled to compensation in the case of the purchase of "custom-made" goods which had to be made according to the Buyer's special requirements or goods intended specifically for a single Buyer, or if demonstrable costs have already been incurred in connection with the securing of the goods.

5.2 Cancellation of an order by the Seller

5.2.1 The Seller reserves the right to cancel an order or part of an order in the following cases:

• the key material for the manufacture of the goods is no longer manufactured or supplied or the price of the goods has changed significantly;
• in the event of technical failure, malfunction of the e-shop portal, in the event of obvious typing and counting errors and other obvious inaccuracies;
• in the event of a stock-out;
• in the event of an order that could not be confirmed in a binding manner (wrong phone number, unavailable, not responding to emails, etc.);

In the event that this situation arises, the Seller will immediately contact the Buyer in order to agree on the next course of action.

6. Price of the goods

6.1 The price of the goods is final, quoted in EUR.

6.2 Discounts/Discounts/Auctions/Benefits Discounts/Auctions/Benefits are valid in accordance with their terms and conditions exclusively from and until the stated date of the respective discount/action/benefit or until the stock is sold out. Unless expressly stated otherwise, individual discounts/promotions/benefits may not be combined with each other. In the case of special promotions such as Black Friday or Happy Hour, discounts are also not cumulative. The discount amount during these promotions is only valid and charged when the conditions in the description of these special promotions are met.

6.3 Gift In the event that you have received a gift with the goods (without any payment, i.e. for EUR 0,-), any claim does not apply to the gift. It is not a sold good. Regarding the delivery of the gift, we reserve the right to make changes in packaging and variants as well as the right to deliver it while stocks last.

7. Payment terms

7.1 You can pay for goods and services purchased in the e-shop using one of the following payment options:

1. payment by gift voucher.
2. payment via internet banking,
3. payment by card through payment gateways
4. payment on delivery (you pay the delivery person in cash or by credit card, only for products that are not made to order)
5. payment on the basis of an invoice with the due date stated on the invoice

7.2 If the price due for the Products delivered is not paid in full, the Seller shall have the right to suspend further deliveries of the Goods until such time as the price due is paid in full.

8. Transport charges, packing and payment options

8.1 When paying via internet banking or payment gateway, the Seller will charge for shipping:

a.) when shipping by Slovak Post with delivery 3 working days after dispatch from our warehouse, the amount according to the current price list of the Slovak Post

b.) for delivery by courier company with delivery within 2 working days after dispatch from our warehouse, the amount according to the current price list of the courier company

c.) when ordering and sending goods abroad, the amount of the shipping fee is calculated according to the current price list of the Slovak Post or courier company

The price may change periodically depending on the prices of the Slovak Post / shipping company or the total weight and dimensions of the order.

8.2 When paying on delivery, the Seller will charge for the transport fee:

a.) for delivery by Slovak Post with delivery 3 working days after dispatch from our warehouse, the amount according to the current price list of the Slovak Post

b.) for delivery by courier company with delivery within 2 working days after dispatch from our warehouse, the amount according to the current price list of the courier company

c.) when shipping to any foreign country - this payment option is not possible.

The price may change depending on the prices of the Slovak Post / shipping company or the total weight and dimensions of the order.

8.3 The Company does not charge any packing fees.

8.4 The Company does not charge for the choice of payment method.

8.5 The Seller may also agree with the Buyer on a procedure other than the standard (above) procedure for sending goods or services as well as the prices for these services.

8.6 The Seller may ship the Goods that are immediately available to the Buyer and deliver the remainder of the order subsequently within the statutory time limit, provided, however, that the Buyer shall not be charged any additional postage costs other than those agreed in the order.

9. Delivery terms

9.1 For each Goods it is stated whether the Goods are in stock or on order

9.2 If the goods state "in stock", the delivery time will normally be within three working days or more in the event of an unexpected situation (e.g. illnesses, malfunctioning systems, non-compliant shipping companies etc.).

9.3 If the goods are marked "on order", the delivery time is individual, as this is the making of a new item according to the customer's individual ideas and requirements, and we will inform the buyer by e-mail as soon as we actually find out.

9.4 In the event that the delivery time is extended due to the fact that the key material for the manufacture of the goods is no longer produced or supplied, or the price has changed significantly, or an extraordinary, unforeseeable, unavoidable event has occurred, we will inform the purchaser immediately in order to agree on the next course of action, also with the possibility of cancelling the order, unless the parties agree on a different way of resolution.

9.5 Each Buyer shall be informed by email of any changes in the status of his order. He can check the status of his order by logging in to the system.

9.6 Goods are delivered via Slovak Post or courier company to the address specified by the Buyer in the order. Goods are also available for personal collection at the Seller's premises by mutual agreement.

9.7 Goods are delivered throughout the territory of the Slovak Republic. Delivery of the goods to the territory of the member states of the European Union or other states is subject to prior agreement and mutual written agreement on the price for postage and other delivery conditions agreed between the Buyer and the Seller (by e-mail).

9.8 The shipment of the goods does not always have to include the invoice (proof of purchase), the terms and conditions and the withdrawal form if they are sent to the buyer electronically.

9.9 The obligation to deliver the goods is fulfilled when the goods are handed over to the customer or to the authorised person specified in the order or when they are handed over to the first carrier for transport. The delivery period shall therefore be extended by the days during which it takes to deliver the goods via the carrier in question. We will inform you by e-mail or text message that your order has been handed over to the carrier or is ready for personal collection.

9.10 If the goods have not been delivered to you even 7 days after our email or sms, please contact us. Further information about your package and possible reasons for non-delivery will be provided to you subsequently by email or telephone after verification.

9.11 In the case of a consumer sales contract, we as the seller are obliged to fulfil your order and deliver the goods to you within a period of no more than 30 days from receipt of your order. If the ordered goods or part of the goods from the order cannot be delivered within the aforementioned period, we will inform you of this situation as soon as possible and notify you of the expected delivery date or propose the delivery of replacement goods. If we are unable to provide the goods even within the additional period, you have the right to withdraw from the contract and, in the case of payment of the purchase price or part of it, the funds will be refunded to you within 30 days to the bank account specified by you, which you will send to us at our email info@hooligans.sk.

10. Licensing right

10.1 In the case of a bespoke order for the printing of a custom image, the buyer must own the licensing rights to use that graphic. If the buyer is not sure of the right to use the given motif, the buyer is obliged to contact the respective rights holder. In unclear cases, such motifs may not be used.

The Buyer shall take responsibility for the graphics entered by the Buyer. As a rule, the use of well-known trademarks or company logos also constitutes an infringement of the copyright of the respective owners. If a third party asserts claims against the operators of the online shop www.hooligans.sk for infringement of proprietary rights or copyrights, the purchaser is obliged to indemnify the operators of the online shop www.hooligans.sk against these legitimate claims and to pay the costs of defence.

11. Withdrawal from the contract

11.1 Instructions on the exercise of the consumer's right of withdrawal

11.1.1 Right of withdrawal

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period expires 14 days after the date on which you or a third party appointed by you, other than the carrier, take delivery of the goods or, if the goods ordered by the purchaser in one order are delivered separately: when you or a third party appointed by you, other than the carrier, take delivery of the goods which were delivered last.

When exercising your right of withdrawal, please inform us of your decision to withdraw from this contract by an unequivocal statement, for example by letter sent by post to UM Crew, s.r.o., with registered office at Petzvalova 3379/67, 010 15 Žilina or by email: info@hooligans.sk. The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

11.1.2 Consequences of withdrawal

Upon withdrawal from the contract, we will refund all payments made by you in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of the goods to you. This does not apply to additional costs if you have chosen a delivery method other than the cheapest normal delivery method offered by us (always according to the current price list of the courier company or Slovak Post). Payments will be refunded to you no later than 30 days from the date on which we receive your notice of withdrawal from this contract. They will be refunded in the same way as you used for your payment, unless you have expressly agreed to a different method of payment, and without any additional charges being applied.

Payment for the goods purchased will only be made to you upon delivery of the returned goods back to our address or upon presentation of proof of return postage, whichever is sooner.

Please send the goods back to us or bring them to our premises address within 14 days of exercising your right of withdrawal. The time limit is deemed to have been observed if you send the goods back before the expiry of the 14-day period.

Buyers are advised to make a copy of the invoice for their own records and to send the goods by registered post and as insured delivery. You can use the following form to withdraw from the contract: Withdrawal from the Purchase Contract, in which it is necessary to fill in at least the data marked with "*" - an asterisk.

(http://www.nakupujbezpecne.sk/docs/form/odstupenie%20od%20zmluvy.pdf). This is to inform you that if you decide to withdraw from the contract, the direct costs of returning the goods will be borne by you.

Information about the buyer's liability for damage to the returned goods: "You are only liable for any diminution in the value of the goods as a result of handling them in a manner other than that which is necessary to establish the nature, characteristics and functionality of the goods."

The funds will be refunded to the buyer within 14 days.

11.2 When the buyer cannot withdraw from the contract

11.2.1 The Buyer cannot withdraw from a contract which is subject to, for example:

• the sale of goods made to the Buyer's special requirements, custom-made goods or goods specifically designed for one Buyer,
• urgent repairs which the consumer has expressly requested the seller to carry out,
• the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,  other cases are listed in §7(6) of Act No 102/2014. Coll.

11.2.2 Since in the event of withdrawal the contract is cancelled from the outset, the parties shall return all mutually received performances to each other. Therefore, if this right is exercised, the buyer is obliged to comply with the following conditions to the returned goods:

• the returned goods must not show signs of use (only testing is possible)
• the returned goods must be complete (including full documentation and tags)
• the goods must be sent with proof of purchase - invoice (if they were included in the package)

11.2.3 We recommend that you send the returned goods by registered mail or insure them, as we are not responsible for their possible loss on their way to us by a third party. COD shipments will not be accepted.

11.2.4 If the Buyer withdraws from the contract and delivers to the Seller goods that are used and damaged or incomplete, or the value of the goods in question is reduced as a result of such treatment of the goods that is beyond the treatment necessary to ascertain the characteristics and functionality of the goods, the Seller shall be entitled to compensation against the Buyer in the amount of the value of the repair of the goods and the restoration of the goods to their original condition, or the Seller shall be entitled to demand from the Buyer reimbursement of the reduction in the value of the goods, and the Buyer shall be notified of this fact.

11.2.5 The Buyer shall be obliged to pay to the Seller, in accordance with this clause of the General Terms and Conditions, all payments and refunds in the amount of the difference between the purchase price of the Goods and the value of the Goods at the time of withdrawal from the Contract of Sale.

11.3 Express consent to commencement of the custom-made item before the expiry of the withdrawal period

11.3.1 The Seller hereby instructs the Buyer that by giving consent to commence the custom-made item before the expiry of the withdrawal period, once the item has been fully constructed, the Buyer loses the right to withdraw from the contract.

11.3.2 The Buyer hereby expressly consents to the Seller commencing work on the Contract before the expiry of the withdrawal period and also declares that it has been duly advised that by giving its consent it shall lose the right to withdraw from the Contract once the Contract has been fully completed.

12. Complaints procedure and warranty conditions

12.1 Although our company strives to do our work to the best of our ability and to offer you a perfect service, it may happen that something is not as it should be. This Complaints Policy is designed to ensure that we deal with complaints promptly and correctly.

12.2 Liability for defects in goods sold

The Seller shall be liable for defects in the goods sold upon receipt by the Buyer. In the case of goods sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. The seller is also liable for defects that occur after the goods have been taken over within the guarantee period (warranty).

The buyer is obliged to point out defects in the goods to the seller without undue delay after he has had the opportunity to inspect the goods. The Buyer is obliged to inspect the goods upon receipt of the goods and check the completeness of the delivered goods and the relevant documents (tax document - invoice).

If the goods are delivered by courier service or by post, the buyer is obliged to check at the place of receipt whether the packaging of the parcel is damaged. If the packaging of the consignment is damaged and it is suspected that the goods may be damaged in the same way, write directly with the driver of the transport company a report on the defects found, e.g. due to damage to the packaging of the goods, mechanical damage to the goods, or incompleteness of the consignment. Please contact us immediately with photo documentation by e-mail or telephone.

When collecting the goods in person, the buyer is obliged to inspect the goods and to claim any obvious defects regarding mechanical damage to the goods or their packaging, the quantity of the goods delivered, the completeness of the documents, or other obvious defects immediately.

12.3 Warranty period

The warranty period for goods purchased by the buyer - consumer in the online shop www.hooligans.sk is 24 months according to the provisions of the Civil Code. The warranty period in the case of custom-made items ordered through the online shop www.hooligans.sk is 24 months according to the provisions of the Civil Code. The warranty period for goods purchased by the buyer-customer in the online shop www.hooligans.sk is 12 months according to the provisions of the Commercial Code. Warranty periods start from the date of receipt of the goods by the buyer, i.e. the date of receipt of the goods from the shipping company or directly from the seller if the goods are collected by the buyer in person.

12.4 Termination of rights

The rights of liability for defects in the goods for which the warranty period applies shall be extinguished if they have not been exercised within the warranty period. The Buyer may therefore only make a claim within the warranty period.

12.5 Right to make a claim

If the Buyer discovers that the delivered goods have a defect, i.e. they do not have the required or statutory characteristics or are not of normal quality, he has the right to claim this defect.

The Buyer is obliged to point out the defects of the goods to the Seller without undue delay after discovering them and may no longer use the goods with regard to the nature of the defect.

12.6 Where a claim may be made

The Buyer may make a claim or warranty repairs in writing to UM Crew s.r.o., with registered office at Petzvalova 3379/67, 010 01 Žilina, by sending the goods claimed and specifying the defect in the goods. The goods you are claiming for cannot be dirty and unhygienic. The goods must be accompanied by a copy of the proof of purchase (invoice), if it was not sent electronically. We recommend that you send the goods by registered post and, if necessary, insure them, as we are not responsible for their possible loss on the way to us. COD shipments will not be accepted or accepted by our company. The Buyer may also make a claim in person at the Seller's premises with the Head of Operations or an employee authorized by him.

12.7 What can be claimed

Only goods which have been purchased from the Seller and which are the property of the Buyer may be claimed. Each item is accompanied by an invoice (proof of purchase) when it is delivered to the Buyer, which also serves as a warranty document.

12.8 No claim can be made for defects in the product caused by improper use, storage or damage by the Buyer. Improper use means improper handling of the product in a manner other than that specified in the instructions for cleaning, washing, drying, ironing, storage and use for a purpose other than that for which it was intended. The product must not be mechanically damaged, mechanical damage being defined as damage to the product which could not have been caused by normal use of the product for its intended purpose. The product cannot be claimed for stains, spots and other soiling of the goods which occurred after receipt of the goods. The product must not be damaged by excessive use or neglect of its maintenance.

Nor can a claim be made for defects caused by normal use and wear and tear of the product.

12.9 Notice of the buyer's rights

If the Buyer exercises the right of liability for defects in the goods, the Seller or an employee or designated person authorised by the Seller is obliged to instruct the Buyer of his rights under the Civil Code to the following extent:

12.9.1 Remediable defect

If the defect is one that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. Instead of removing the defect, the buyer may require the item to be replaced or, if the defect relates only to a part of the item, the part to be replaced if this does not incur disproportionate costs for the seller in relation to the price of the goods or the seriousness of the defect. The seller may always replace the defective item with a non-defective item instead of removing the defect, if this does not cause the buyer serious inconvenience.

12.9.2 Irremediable defect

If there is a defect which cannot be remedied and which prevents the item from being properly used as a non-defective item, the buyer has the right to have the item replaced or has the right to withdraw from the contract. The same rights shall apply to the buyer if the defect is remediable, but if the buyer cannot properly use the item due to the reoccurrence of the defect after repair or due to a greater number of defects. If there are other irremediable defects, the buyer is entitled to a reasonable discount on the price of the item.

12.10 Buyer's right of choice

The buyer has the right to choose which of the above rights to exercise.

12.11 Determine the method of complaint handling

On the basis of the Buyer's decision which of the aforementioned rights he/she exercises, the Seller (or an employee or designated person authorised by him/her) is obliged to determine the manner of handling the complaint pursuant to Section 2(m) of Act No. 250/2007 Coll. immediately, in complex cases no later than within 3 working days from the date of filing the complaint, in justified cases, in particular if a complex technical evaluation of the condition of the product or service is required, no later than within 30 days from the date of filing the complaint. The following methods of dealing with the complaint are: handing over the repaired product, replacing the product, refunding the purchase price of the product, paying a reasonable discount on the price of the product, written invitation to take over the performance or a reasoned refusal to do so.

12.12 Handling of the complaint

Once the manner of handling the complaint has been determined, the complaint shall be handled immediately; however, in justified cases, the complaint may be handled later; however, the handling of the complaint shall not take longer than 30 days from the date of the complaint. After the expiry of the period for processing the complaint, the buyer has the right to withdraw from the contract or to exchange the product for a new product. The settlement of the complaint shall be without prejudice to the buyer's right to compensation for damages under a special regulation.

12.13 Confirmation of the claim

The Seller shall issue a confirmation to the Buyer when a claim is made. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of settlement of the claim.

12.14 Proof of complaint

The Seller shall issue and deliver to the Buyer a written proof of the settlement of the claim within 30 days of the date of the claim at the latest.

12.15 Records of claims

The Seller shall keep a record of complaints and make it available for inspection upon request of the supervisory authority. The complaint register shall contain information on the date of the complaint, the date and manner of handling the complaint and the serial number of the complaint document.

12.16 These Complaints Regulations shall be available in a prominent place accessible to the Purchaser.

13. information on alternative dispute resolution

Dear Buyer, in accordance with Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes, we hereby inform you that as a consumer you have the right to contact our company with a request for redress if you are not satisfied with the manner in which we have handled your complaint or if you believe that we have violated your rights.

Our company's identification and contact details are:

Business name: UM Crew Ltd.

Registered office: Petzvalova 3379/67, Žilina, 010 01

ID NUMBER: 53 928 172

VAT NUMBER: SK2121530224

Contact details:

Telephone number: +421 903 972 721

E-mail: info@hooligans.sk

(hereinafter referred to as the Company or the "Seller").

If our company has responded to your request for redress in a negative manner or has not responded within 30 days from the date of sending the request, you have the right to file a petition for alternative dispute resolution. The application for alternative dispute resolution (hereinafter referred to as the "application") must be submitted to the competent alternative dispute resolution body, which is the Slovak Trade Inspection Authority or other legal entities registered in the list of the Ministry of Economy of the Slovak Republic. As a consumer, you have the right to choose to which of them you submit the above mentioned proposal. The list is available at http://www.economy.gov.sk/zoznam-subjektov-alternativneho-rieseniaspotrebitelskych-sporov/

You can submit your application in paper form, electronically or orally into a record. You can use the form attached as an annex to the application, which contains the statutory requirements.

Alternative Dispute Resolution platform through which consumers can submit an application for alternative dispute resolution: http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi

You are also entitled to use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/, where you can fill in an electronic form to complain about the trader.

Alternative dispute resolution can only be used by consumers, i.e. natural persons who are not acting within the scope of their business, occupation or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller whose value exceeds EUR 20. The ADR entity may require you to pay a fee of up to EUR 5, including VAT, to initiate dispute resolution. The alternative dispute resolution procedure should result in an amicable agreement between the seller and the consumer to resolve their dispute amicably. However, even the binding nature of such an agreement does not prevent the parties from subsequently settling their dispute in court.

14. Information on consumer complaints and complaints procedures

14.1 In the event that you make a suggestion, comment, complaint or suggestion, we will deal with it promptly, taking into account its seriousness and urgency, and after professional examination and assessment, we will send you information about the outcome. You can contact us by email at info@hooligans.sk.

15. Final provision

15.1 Information about the duration of the contract and the minimum duration of the consumer's obligations Contracts concluded via our e-shop are in the nature of a consumer purchase contract or a contract for the manufacture of a custom-made item. The most common way of termination of this contract is by the fulfilment of the obligations of both parties. The seller is obliged to deliver the agreed goods or services to the buyer properly and on time, and the buyer is obliged to accept the agreed goods or services and pay the agreed price to the seller. Those contracts may also be extinguished by the general methods of extinguishing an obligation, in particular by withdrawal from the contract. In those cases, it is not a contract which is automatically renewed.

15.2 All relations arising between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. In matters not regulated by these General Terms and Conditions, the relevant provisions of Art. 102/2014 Coll. No. 250/2007 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's business premises and on amendment and supplementation of certain acts, the Civil Code and Act No. 250/2007 Coll. 372/1990 Coll. on offences, as amended.

15.3 The Seller reserves the right to change these General Terms and Conditions in case of legislative changes.

15.4 The General Terms and Conditions are valid with effect from 17.4.2023.

15.5 Acceptance of these General Terms and Conditions (GTC) by the Buyer At the moment the Buyer clicks on the "order with payment obligation" link on the website www.hooligans.sk , the Buyer is deemed to have duly read and understood the GTC and thereby accepted them. The GTC hereby become an integral part of the agreement of the parties.